Frequently Asked Questions
Everything you need to know about your TOBIQ shopping experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, a second email will be sent containing your tracking number and a link to monitor the delivery status.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options through Klarna and Afterpay.
How can I change or cancel my order?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.
Are your products covered by a warranty?
All TOBIQ products come with a standard 12-month manufacturer warranty that covers defects in materials and workmanship under normal use.